Return/Refund Policy
TPmakes does offer refunds if products arrive damaged or lost, please see below table for refunds available.
TPmakes does not accept responsibility for stolen items after delivery.
Photo evidence is required within 48hrs of delivery to be allegeable for a refund. (Please note photos will be corroborated with delivery notes).
Refunds will not be issued until products have been returned, unless otherwise stated.
| Damaged Product | Return | Refund |
|---|---|---|
| Original Paintings (Canvas and Wood) | Yes | If item’s damage is repairable e.g., crack in resin or scratched: a coupon of same value will be issued upon return of item. If item’s damage is non-repairable e.g., broken: full refund will be issued. (Return not necessary for broken items). If lost full refund will be issued |
| Clocks | Yes | If item’s damage is repairable e.g., crack in resin: a coupon of same value will be issued upon return of item. If item’s damage is nonrepairable e.g., broken: full refund will be issued. (Return not necessary for broken items). If clock mechanism arrives faulty or broken, a new clock mechanism will be issued free of charge. If lost full refund will be issued |
| Printed (Card bundles, bookmarks, gift-tags) | No | Full refund or replacement will be issued. If lost a replacement will be issued |
| Fabric | Yes | Full refund or replacement will be issued. If lost a replacement will be issued |
| Needle minders | Yes | If item is broken a full refund or replacement will be issued. If item is faulty e.g., magnets detached: a replacement will be issued. If lost a replacement will be issued |
| Cross-stitch-patterns | Yes (optional) | For digital: a replacement will be issued. For hardcopy prints: if charms or kit items are damaged or missing: replacements of such items will be issued, if chart is damaged: a replacement or a coupon of same value will be issued. If lost a replacement will be issued |
TPmakes does not offer refunds for “change of mind” for printed items, fabric, needle minders and cross-stitch patterns.
TPmakes does accept returns for “change of mind” for original paintings/clocks and will issue a coupon of same value when item is returned in original, resalable condition. Customers have 10 days from delivery to return due to “change of mind.”
If items are being returned, TPmakes requests customers to package all items in a similar manner the item was sent and when possible use original packaging, including any extra padding. TPmakes will not issue refunds if pieces of products are missing (not including damaged sections).
If you have any questions or are needing to make a return/receive a refund please contact me.
You will receive instructions on how and where to return items, including how to create a prepaid return slip.